Term and Conditions

Welcome to Sous Chef Online Shop! These Terms and Conditions govern your use of our website at ingredientsoffer.com and your purchases from our store. By accessing our site and making a purchase, you agree to be bound by these terms.

At Sous Chef, we’re passionate about bringing global culinary inspiration directly to your kitchen. Our policies are designed to create a transparent, fair, and enjoyable shopping experience for all our customers.

1. Website Use and Intellectual Property

All content on this website, including text, images, logos, and product descriptions, is the property of Sous Chef Online Shop or our suppliers and is protected by international copyright and trademark laws. You may not reproduce, distribute, or create derivative works from any content without our express written permission.

You agree to use our website only for lawful purposes and in a way that does not infringe the rights of others or restrict or inhibit anyone else’s use and enjoyment of the site.

2. Products and Services Description

We specialize in high-quality international ingredients and premium kitchenware, including:

• Specialty ingredients from African, American, and Brazilian cuisines
• Baking ingredients and bread making kits
• Beans and pulses
• Specialty kitchen tools from brands like Anova Sous Vide, Bradley Smokers, and Bordallo Pinheiro
• BBQ equipment and seasonings
• Bakeware, roasting pans, and aprons

We make every effort to display our products accurately, but colors and packaging may vary slightly. Product descriptions are provided by manufacturers and suppliers, and while we strive for accuracy, we cannot guarantee that all descriptions are entirely error-free.

3. Ordering and Payment Terms

Placing Orders

When you place an order through our website, you are making an offer to purchase products subject to these Terms and Conditions. We reserve the right to refuse or cancel any order for any reason, including limitations on quantities available, inaccuracies in product information, or problems identified by our credit and fraud avoidance department.

Pricing and Payment

All prices are listed in US dollars. We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

Payment is processed at the time of order. By providing payment information, you represent that you have the legal right to use the payment method.

Order Processing

Please allow 1-2 business days for order processing before shipment. You will receive an email confirmation once your order has shipped.

4. Shipping Policy

We ship to most regions worldwide, excluding Asia and some remote areas. Our shipping options include:

• Standard Shipping: $12.95 via DHL or FedEx. Estimated delivery 10-15 business days after dispatch.
• Free Shipping: Available for orders over $50 via EMS. Estimated delivery 15-25 business days after dispatch.

These are estimated transit times and may be subject to variations due to customs clearance or other factors beyond our control. Any customs or import duties are the responsibility of the customer.

5. Returns and Exchanges

We want you to be completely satisfied with your purchase. Our returns policy is designed to be fair and straightforward.

Non-Food Items

We accept returns and exchanges of non-food items within 15 days of delivery, provided they are unused and in their original packaging with all tags attached. Return shipping costs are the customer’s responsibility unless the return is due to our error.

Food Items

For health and safety reasons, all food items are final sale and cannot be returned or exchanged unless they arrive damaged or spoiled. If you receive damaged or spoiled food products, please contact us immediately at [email protected].

Return Process

To initiate a return or exchange:

1. Contact our customer care team at [email protected] within 15 days of delivery
2. Wait for authorization and a Return Merchandise Authorization (RMA) number
3. Securely pack the item(s) in their original packaging with a copy of your order confirmation
4. Ship to the address provided in your instructions

Refunds will be issued to the original payment method within 5-7 business days for credit/debit cards or 3-5 business days for PayPal after we receive and inspect your return.

6. User Responsibilities

As a customer of Sous Chef Online Shop, you agree to:

• Provide accurate and complete information when creating an account and placing orders
• Review all product information carefully before purchasing
• Inspect products upon delivery and report any issues within 15 days
• Use products in accordance with manufacturer instructions and for their intended purposes
• Comply with all applicable laws and regulations regarding the use of purchased products
• Be responsible for any customs duties, taxes, or fees applicable to your order

7. Limitation of Liability

Sous Chef Online Shop shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of or inability to use the website or products.

Our total liability for any claim related to your use of the website or products shall not exceed the amount you paid for the product(s) in question.

We are not responsible for delays in delivery due to circumstances beyond our control, including but not limited to weather events, carrier delays, customs processing, or other force majeure events.

8. Privacy and Data Protection

We respect your privacy and are committed to protecting your personal information. Our Privacy Policy explains how we collect, use, and safeguard your data. By using our website, you consent to the practices described in our Privacy Policy.

9. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of the United States. Any disputes arising from your use of our website or products shall be resolved in the courts of the United States.

We encourage you to contact us first at [email protected] with any concerns, as we are committed to resolving issues amicably.

10. Changes to Terms and Conditions

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to the website. Your continued use of the website after any changes constitutes acceptance of the modified terms.

Thank you for choosing Sous Chef Online Shop. We appreciate the opportunity to bring global culinary inspiration to your kitchen.

Happy Cooking,
The Sous Chef Team