Welcome to Sous Chef’s FAQ page! We’re here to help answer your questions about our global ingredients, delivery, payments, and more. Our mission is to bring authentic, high-quality ingredients from around the world directly to your kitchen, and we want to ensure your experience with us is seamless and enjoyable.

Products & Ingredients

What types of products do you offer?
We specialize in authentic, high-quality global ingredients and culinary tools. Our range includes African ingredients, American ingredients, Brazilian specialties, Japanese Yuzu Kosho, Taiwanese Miso, BBQ rubs, bakeware, sous vide equipment, bento boxes, and tableware from brands like Bordallo Pinheiro and Bradley Smokers.
How do you ensure the quality of your ingredients?
We carefully curate our products from trusted sources around the world. Each item is hand-picked and meets our uncompromising quality standards to ensure you receive the best authentic ingredients for your culinary creations.

Shipping & Delivery

Where do you ship?
We ship globally to most countries! However, due to complex customs regulations and logistical challenges, we currently cannot deliver to Asia and a few select remote regions.
What shipping options are available?
We offer two convenient shipping methods:
– Standard Shipping ($12.95): Shipped via DHL or FedEx, delivered in 10-15 business days after dispatch.
– Free Shipping: Available on orders over $50, shipped via EMS, delivered in 15-25 business days after dispatch.
All orders are processed and packed within 1-2 business days.
How can I track my order?
Once your order is dispatched, you’ll receive a confirmation email with a tracking number. You can use this to follow your package’s journey to your doorstep.
Will I need to pay customs fees?
Customs clearance is a standard part of international shipping. Any applicable customs fees or import taxes are the responsibility of the customer and are not included in our shipping charges.

Payments & Accounts

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient checkout.
Is my payment information secure?
Absolutely! We use secure payment processing systems to ensure your personal and payment information is protected.

Returns & Refunds

What is your return policy?
We offer a straightforward 15-day return policy from the date you receive your goods. If any item doesn’t meet your expectations, please contact our customer care team at [email protected] to initiate a return.
How do I initiate a return?
Simply email our friendly customer care team at [email protected] within 15 days of receiving your order. We’ll guide you through the return process.

Contact & Support

How can I contact customer service?
Our dedicated customer care team is here to help! Email us at [email protected] for assistance with any questions or concerns.
Where is Sous Chef located?
Our operations are based at 4832 Emily Drive, HOYT, US 66440, but we source our products from artisans and producers around the world.

We hope this FAQ has answered your questions. If you need further assistance, don’t hesitate to reach out to our team. Happy cooking!

The Sous Chef Team