At Sous Chef, we believe that the soul of every great dish is the authentic, high-quality ingredient. We’ve scoured the globe to bring Japanese Yuzu Kosho, Taiwanese Miso, champion American BBQ rubs, and Brazilian specialties directly to your kitchen. But our mission doesn’t end with curation; it’s about empowering you to cook with confidence and creativity, no matter where you are. A crucial part of that promise is a reliable, transparent, and global delivery service.
We understand that after you’ve explored our collections—from African Ingredients to Bordallo Pinheiro tableware—you want to know exactly when your culinary treasures will arrive. Here’s everything you need to know about getting your global pantry delivered.
Seamless Worldwide Shipping
Our passion is making global gourmet cooking accessible and enjoyable for everyone. While we ship to most of the world, please note that deliveries to Asia and a few select remote regions are currently unavailable due to complex customs regulations and logistical challenges. For the vast majority of our international community of food lovers, we offer two straightforward shipping options to suit your needs.
Your Delivery Options
1. Standard Shipping: Fast & Trackable
For when you can’t wait to start your next culinary adventure.
- Carrier: Shipped via trusted global couriers DHL or FedEx.
- Cost: A flat fee of $12.95.
- Delivery Time: Your order will be processed and packed with care within 1-2 business days. Once dispatched, you can expect delivery in 10-15 business days.
- Best for: Those who want a balance of speed and cost, with full tracking for peace of mind.
2. Free Shipping: Economical & Reliable
Our way of making premium ingredients even more accessible.
- Carrier: Shipped via EMS (Express Mail Service).
- Cost: FREE on all orders over $50.
- Delivery Time: After the 1-2 day processing period, please allow 15-25 business days for delivery.
- Best for: Larger orders and patient planners who love a great value.
From Our Door to Yours: The Journey of Your Order
Every order is a testament to our values. Once you’ve checked out using one of our secure payment methods (Visa, MasterCard, JCB, or PayPal), our team springs into action:
- Order Processing (1-2 days): We receive your order and carefully hand-pick each item from our shelves, ensuring it meets our uncompromising quality standards. We pack it securely for its international journey.
- Dispatch & Tracking: You’ll receive a confirmation email with your tracking number once your package is handed over to our shipping partners. Now the journey begins!
- Customs: As your package crosses borders, it will clear customs. Don’t worry, this is a standard part of international shipping and is included in the estimated delivery times.
- Final Delivery: Your local postal service or courier will perform the final leg of the delivery, bringing a world of flavor right to your doorstep.
Our Happiness Guarantee
Your satisfaction is our recipe for success. If any item doesn’t meet your expectations, we offer a straightforward 15-day return policy from the date you receive your goods. Simply contact our friendly customer care team at [email protected] to initiate a return.
We are proud to be your trusted guide in the world of ingredients, and that includes ensuring a delivery experience that is as smooth and reliable as our miso is rich and authentic.
Explore our collections, discover new tastes, and let us handle the rest. The world of flavor is truly at your fingertips.
Happy Cooking,
The Sous Chef Team